Here’s a little-known fact about Amazon’s Prime membership: The company guarantees your package will be delivered at the promised time. If it’s not, Prime members can get a one-month extension of their membership.

As Redditor jeffnnc points out, with the holidays here, chances are greater that the estimated delivery dates will be missed. You have to contact customer support to get the extension, and you can get the extension twelve times in a year.

Those who aren’t Prime members can get the shipping costs refunded by contacting Amazon as well.

Coupled with Amazon’s refund-if-the-price-drops price-matching policy, Amazon really has stellar customer service. Read the fine print on the Prime extension policy below.

Get a Refund If Amazon Drops the Price on an Item You Just Bought

Don’t you hate it when you buy something only to see the price drop a few days later? Well,…Read more

Give these ideas a try if you run into this.

Via: lifehacker